Restaurants pilgrims' advisory

[claudia castellani]

Thank you for the precious information. Unfortunately at that time we didn't
know about that, and the man at the hotel didn't give us any paper for
complaints.
In any case, good to know!
Regards,

Claudia


>From: Jose Cano <josecanoaIIES.ES>
>Reply-To: Road to Santiago Pilgrimage <GOCAMINOaPETE.URI.EDU>
>To: GOCAMINOaPETE.URI.EDU
>Subject: Re: Restaurants pilgrims' advisory
>Date: Tue, 30 Mar 2004 06:41:40 -0500
>
>On Mon, 29 Mar 2004 12:55:08 -0500, Rosina Lila <BlaroliaAOL.COM> wrote:
> >I would advise your friend to lodge a complaint at the Tourism
>Information
>Office where the cause of action arose.
> >Regards,
> >Rosina
>
>In my opinion, to complaint at the Tourism Information Office will often
>have a limitted utility.
>
>In Spain, all hotels, all restaurants, all shops, all public services
>(bus ,train etc ), are obliged to give you , under your request, "La Hoja
>de Reclamaciones" (Complaint’s Sheet).
>After filling up the form (can be done one or two days afterwards, when you
>find help for the translation), you must deliver it to one official office,
>whose address will be given to you by any policeman, or better you request
>it at the policy station or at the City Hall.
>The procedure is rather difficult for pilgrims who don’t speak Spanish and
>will stay in the same place  only a few hours. But if you succeed in
>achieving the procedure, I can assure you it will be useful.
>
>Hope you won’t  be obliged to use the Hoja  de Reclamacines.
>
>Buen Camino,  pp

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